I once more reached out to Rightstuf to try to rectify the situation, yet my cased was immediately closed and I was told that this whole thing was on Fedex. I then turned to Fedex to try to have them reroute the package, yet I was informed by Fedex that I have no rights to my own package and that Rightstuf would have to call them and change the address. I acquired no email or reminder and wasn't informed of it being sent/shipped out until it was already in "Transit." I tried to immediately contact Rightstuf to correct the address and was told that they couldn't do anything. As any normal person, I don't focus religiously on when this specific figure would release, but I did anticipate an email possibly warning me before the figure would be released. I preordered a figure years prior to me moving states. yet now I will go out of my way to avoid this horrible company. I used to order a few items here and there when I saw they were selling something I wanted. Horrible Customer Service + Atrocious CompanyĪbsolutely atrocious company. I again want to thank you for the feedback and wish you the best of luck continuing to grow your anime and manga collection. We would have very much liked to have had that conversation with you to propose alternative solutions since your items were taking a while to come back in stock due to the strain publishers are still feeling while unable to meet demand. We explained each time the same information found on our ordering and payment faq page (found here: ) to "Please keep in mind that back ordered items and pre-orders may result in your order being held by the system until all items are allocated to the order." The most recent case you submitted wasn't closed by our team but after you hadn't responded for 5 days, the system closed the case as we can't keep them open indefinitely. Hi Tennessee, We appreciate the feedback and we're sorry you feel that the only communication you received from us was 'Sorry' but I can see that our interactions were more than that. Oh, and did I mention that after waiting all that time they weren’t even shipping the order in its entirety? They didn’t refund my orders mind you, I had to contact them again for that. I call them on their BS and said I would never do business with them again, so they canceled the rest of my orders.
RIGHT STUF FREE SHIPPING FULL
They canceled my order and invited me to reorder everything at full price. As soon as my bank unfreezes my account, I email the CSR back to let them know everything is all set.
I ask if the order can be held until my bank is done with their assessment and the CSR ran the card again, making things worse. When the order hit my account, my bank automatically froze everything thinking it was fraudulent (the original order was $1,350.83, after cancellations the new amount was $1,200.14). For the last order placed during this period (), I didn’t hear anything for nearly a year () other than a few emails stating that due to lack of availability they would have to cancel part of my order. When I call them again and finally get through and ask why they canceled the first order, the CSR says I never contacted them about the first order, and that they will not honor the sale price.
RIGHT STUF FREE SHIPPING UPDATE
I call and left a message asking them to charge another card on the account, they update a later order but cancel the first order. I left a message for them to call me back. No matter how many times I called, I always got the answering service. You cannot edit payment information on the website, so I called customer service. In the four months of waiting for the order, I was issued a new card. In March, I receive an email stating that my card has been declined. I placed several orders in November and December of 2020 during their annual holiday sale. At some point, TRSI decided to implement a policy of not sending out partial orders, without telling customers. Just another of many companies using COVID-19 as an excuse for bad customer service.